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1.At Discount Appliances we understand that the internet has many security issues which have been highlighted in the media, especially regarding credit card transactions. For your security & protection our system uses Protx as our payment gateway via Lloyds TSB Cardnet. At no time do we receive your card details from them, only your address and delivery information together with your purchase details and contact information. We chose Protx because of their reputation of integrity in the industry. They are the largest independent payment service provider in the country and they are one of the most secure.
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2.
By paying with a card you are immediately protected against any
fraudulent companies who do not deliver your goods. We have
never accepted an order and not been able to supply the goods.
Our company sold over 8000 appliances last Year, with a sales turnover
in excess of £2.8m. We accept most major credit/debit cards,
we do not offer credit terms. Most forms of card payment carry protection
for the purchaser (please check with your card provider) To be an
authorised merchant for major credit card companies you have a duty
to trade responsibly, we adhere to the now defunct 'Which Web Trader'
guidlines for safe internet trading.
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3.
We have been trading on the net since 1996 and have been in the
industry for nearly twenty years.
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4.
When you enter your details they are only used for the purpose of
processing your order, we never pass them on to third parties unlike
some of our competitors. We do not even send out mass mail shots
as we do not approve of such practices, as we know how frustrating
a mail box full of junk can be.
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2.If
you have any concerns about any personal information we keep on
file, you may contact our data protection officer Mr D Fuller,
who will be pleased to explain our policy in more detail.
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3.
Discount Appliances only collect information given by the customer
at the time of placing the order, and which is relative to carrying
out the order to completion. All information is collected lawfully
and complies with the data protection act 1998. We would only ever
use such information for our own purposes such as from time to time
informing you of any promotions etc. If you wish to not receive
any such material you may opt out by one of the follwing ways, tell
the operator when placing the order, or replying to any e-mails
and stating you do not wish to receive any such material. Or by
clicking on the 'unsubscribe'
link on our privacy page.
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1.All appliances
carry a minimum 12 months parts and labour manufacturers guarantee,
however some companies like Rangemaster, Neff, Bosch, Siemens and
Zanussi (built-In) offer two years parts & labour guarantee.
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2.If you pay by
credit card some card companies offer free extended guarantees,
they can offer an extra 12 months parts and labour on all electrical
appliances over £25.00 (scheme still current at time of publication).
We do not offer a range of extended guarantees on our products,
as we do not believe that they offer good value. In a recent consumer
survey it was shown that only 5% of warranties are claimed on during
the 5 years cover.
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3. All appliances
are brand new delivered sealed in original packaging, the items
are usually de-boxed for you at the time of delivery. We never sell
slight seconds, graded or any other sub standard goods. Your guarantees
and rights are exactly the same if you purchase from us, or any
other high street retailer. We aim for low prices, but we only sell
top quality new perfect items.
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We
sell over 4000 appliances each year and we rely heavily on the service
of major manufacturers, so it is understandable that the occasional
mistake may occur. We have guidelines on how to deal with your complaints
promptly and in a fair and reasonable manner.
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1.
If you wish to make a complaint, we suggest that you make it in
writing either by e-mail, fax or letter.
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2.
Once we have received the complaint, if possible we will respond
immediately dealing with the issues raised. If the nature of the
complaint requires further investigation, then we will respond within
one working day to confirm we have received the complaint. And we
will outline how long it should take to deal with, but usually all
complaints will be resolved in five working days.
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3.
We allow up to seven days after delivery for you to inspect your
goods for wrong model/colour etc, damage must be reported within
24 hours. Please e-mail or call us at the earliest instance. We will
not be able to exchange/refund any goods after this time.
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1. If
you wish to cancel an order before delivery: You may do so at
any time prior to the delivery taking place. There would not
be a charge regardless of your reasons for
canceling. The only exception to this would be if any item was
made to your specification ie: Stoves custom made ranges, or Lacanche
build to order products. However you would be advised of your cancellation
rights when ordering such products. We ask that any such request
be received at your earliest request by telephoning in the first
instance, and then confirming in writing by e-mail, fax or letter.
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2. If
you wish to cancel an order after delivery: We allow seven working
days from the day after delivery to cancel an order, providing that
the item is still sealed or resealed in its original packaging and has been
kept in good condition. We will charge the cost of transporting
the goods back to the warehouse which will be deducted from any
refund. We will also deduct the cost of the original delivery which
was included in the sale price also there may be an additional charge from the Manufacturer to us, that we will pass on to you for a restocking fee. The only exception would be in the
case of items specifically made for the customer ie: custom made
ranges, or build to order products like Rangemaster. Usually it
is not possible to return these items unless they are faulty/damaged.
We ask that any such request be received at your earliest request
by telephoning in the first instance, and then confirming in writing
by e-mail, fax or letter. Please note: We allow up to seven days
for you to inspect your goods after delivery, for damage/wrong model/colour.
We cannot exchange or refund after this time. All appliances carry
a minimum 12 months parts & labour guarantee.
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3.
If you wish to cancel
after the first seven days: Should
any item fail to operate correctly or not perform to the makers
claims, you may, within the first twenty eight days after delivery
ask for either a full refund or exchange. This would be subject
to allowing the maker to send a qualified representative to inspect
the item, and to confirm the item is faulty or not working to their
specification. We ask that any such request be received at your
earliest request by telephoning in the first instance, and then
confirming in writing by e-mail, fax or letter.
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1. All of our prices
include vat and delivery to the UK mainland, and the average delivery
time is 3-5 days. You will normally be sent an invoice which will
include the delivery details within 24 working hours. Should you
wish to cancel an order after delivery is made then the cost of
delivery will be deducted from the appliance price.
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2. Wherever possible
our appliances are delivered direct by the maker, or a specialist
appliance delivery service. So you are guaranteed the best possible
service. This costs us more than if we used a courier company, however
in the unlikely event when the appliance was delivered it was damaged,
the manufacturer would offer an immediate replacement* (something
a courier usually couldn't). Please note we allow a maximum of twenty
four hours for any damaged items to be reported after delivery.
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3. Delivery times
are usually within 3-5 working days depending on the make of appliance
and subject to availability. However some makers like Hotpoint,
and Zanussi often deliver in three days .Delivery usually includes
bringing the appliance in to your home, de-boxing and removing the
packaging.
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All items must be checked and signed for on delivery by a responsible person. Very occasionally an item may be damaged on delivery, that is why It is essential to open all appliances and check for damage before signing the delivery note. Even if the packaging does not appear to be damaged in anyway, it is worth checking as goods can be damaged before they leave the factory. It will also avoid opening the packet on the day of installation to find the item damaged and not be able to install it. This can also be costly, as you may have booked an installer or engineer. Please note that any damage must be reported within twenty four hours of delivery, we will not accept any claims made after this time. (This does not affect your statutory right). |
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4. We will endeavor
to deliver goods within the times stated but goods are subject to
availability and delay in delivery of goods is sometimes out of
our control. Any dates we specify for the delivery of goods are
approximate and we shall not be liable for any losses, costs, damages,
charges or expenses caused by any delay for delivery of the goods.
We shall not be liable to you if we are prevented or delayed in
performing of our any obligations to you if this is due to any cause
beyond our reasonable control eg : an act of
God, explosion, flood, fire or accident, war or civil disturbance,
strike, industrial action or stoppages of work, any form of government
intervention, a third party act or omission, failure by you to give
us a correct email or delivery address or notify us of any change
of address. If this happens we shall inform you as soon as is reasonably
practicable and if these circumstances continue for 30 days either
you or we will be free to cancel the contract. If so, we will give
you a full refund of any payment we have received from you within
30 days of cancellation.
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Copyright
Discount Appliances
- 1996 - 2008